This is Why I Do My Own PC Repairs

From Engadget:

"Sure, it seems like a no-brainer, but when Sky News in the UK dropped a brand new laptop off at several repair shops in London (equipped with a key logger and sneaky video recording software) they caught employees accessing personal data, hacking accounts for banking and social networking sites, and charging for unnecessary work. Who would've thunk it, right? For their next report, the news team is going to investigate whether or not the iPozh is actually manufactured by Apple."

Update: Now with video!

Another reason why I don't trust retail repair services.  And if I must go to someone else, I only go through manufacturer's warranty and after I get all my important data off.